Echo & Ink ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you shop with us, we may collect:
Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our payment provider — we don't store card details)
Order history and preferences
Information you provide when contacting us or joining our mailing list
How we use it
We use your information to:
Process and deliver your orders
Communicate with you about your order
Send marketing emails, only if you've opted in (you can unsubscribe anytime)
Improve our store and customer experience
Meet legal and accounting obligations
Sharing your information
We don't sell your personal information. We share it only with:
Australia Post, to deliver your order
Our payment processor, to process payment
Big Cartel, our store platform provider
Government or legal bodies, where required by law
Data storage and security
Your information is stored securely through Big Cartel's platform. We take reasonable steps to protect it from misuse, loss, or unauthorised access.
Cookies
Our store may use cookies to improve your browsing experience and understand how customers use our site.
Your rights
You can ask us to access, correct, or delete your personal information at any time by contacting us at [contact email].
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page.
Contact us
Questions about this policy? Reach out at [contact email].
Last updated: 23 September 2026