We want you to love your Echo & Ink purchase. If there's a fault or issue with your order, please get in touch — we're always happy to help make it right.
Faulty or damaged items
If your order arrives faulty, damaged, or not as described, contact us at [contact email] within [7 days] of receiving it, including your order number and a photo of the issue where possible. We'll offer a replacement, refund, or store credit, depending on the situation.
Change of mind
We don't offer refunds or exchanges for change of mind, so please choose carefully. This includes incorrect selections made at checkout.
Get in touch anytime at [contact email] — we'd rather sort out a problem than have you not enjoy your wine.